Do you place timestamps in the text?
We offer 2 types of timestamp placement. You can choose between having timestamps every 2 minutes or when the speaker changes in the audio file. Timestamping service can be requested during the upload process
Do you provide verbatim or edited texts?
All of our texts are Clean Verbatim by default. If you require a Full Verbatim text, you can request it during the upload process.
How will I receive my transcribed material?
We will email your file in Microsoft Word format. If you need it in another format, let us know in the comments section (Add transcriber instructions) along the file you upload.
What complicates the transcription process?
Poor sound quality is the biggest problem: excessive background noise, noises in the recording process, and not enough volume. Other factors that complicate transcription: more than one speaker, multiple people speaking at the same time, group discussions, fast speaking and industry-specific terminology. If you think any of these apply to your recording, contact our Customer Support team.
Pricing and Services
What is included in your price calculator estimate?
You give us the length of the recording, your estimate of the category it falls into (see the descriptions summarized on the calculator) and the turnaround time you need. If your entries are accurate, our estimate is correct. Note: Quality of the sound on the recording is critical to the time is takes to complete the work (and the cost to you!). We appreciate realistic estimates.
How much do you charge?
For our loyal customers, the price per audio minute can be as low as $HKD 20
Where are your transcriptionists located?
The majority of our transcriptionists are based in the Hong Kong or United States and are native English speakers.
Can Findtranscript sign a non-disclosure agreement?
We keep all client information confidential. We are happy to sign your NDA (Non-Disclosure Agreement), or we can supply one for you.
Which file formats do we accept?
We accept mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, ovg file formats
what audio qualities are important for your transcription?
Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.
What if I have a problem with the transcriptions or translations?
Submit any claims to our Customer Support department within seven days of the receipt of your materials. You can call, contact our online support or send an email (email@example.com) with details.
Do you offer transcription services in other languages?
Yes. For the moment, the available languages are: Arabic, Chinese, Dutch, English, Estonian, Filipino, French, German, Hungarian, Indian, Italian, Japanese, Korean, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish language.
Finances and Payment
Can the money deposited in the balance be refunded?
Money that is deposited in the balance can't be refunded. You can use the balance only for your orders.
What is your refund policy?
The transcript order can be cancelled anytime before the scheduled delivery date. The refund is processed in 1 business day. The refund amount, however, depends on the progress and consists of the amount paid multiplied by the percent progress of the transcript. Therefore, if the progress is 0%, then the full amount will be refunded, and lesser as the progress increases. The Work-In-Progress transcript can be saved as a text file from the account